Need Help?

If your pet is a Victim of Hartz or other over-the-counter flea products

Start a log of all everything. Include the date and time of the incident. The animals physical reactions. Date and time of first Vet or emergency animal hospital call and visit for treatment. The name of the Vet the address, phone number. The cost of the visit and or hospital stay and all other required treatments.

Add the dates and times of each complaint you make and who you spoke with or addresses written correspondence to. Add any reply’s and keep anything in writing.
* If you still have the original products packaging and the store receipt keep the, (Add info to your log)
* Keep all the receipts for Vet care. Have your Vet give you a written diagnosis. Make sure it states he feels the use of the product is the cause of the animals need for the current medical treatment or death. Photocopy this and add it to all written complaints you send.
*Contact the product manufacturer by phone and follow with a written complaint
The owners of Hartz Mountain-
Sumitomo Corporation of America (SCOA)
Atsushi Nishijo Executive Vice President
General Manager for the Americas
Director & President, Sumitomo Corporation of America
There American offices-
New York (Headquarters)
Sumitomo Corporation of America
600 Third Avenue
New York, NY 10016-2001
Tel: 212.207.0700
Fax: 212.207.0456
Web site
Email contact at

Hartz Mountain Corp-
Call Hartz at 1-800-275-1414 and make a complaint.
Follow that with a written complain.
Consumer Relations Department
The Hartz Mountain Corporation
400 Plaza Drive
Secaucus , NJ 07094 USA
Web site
Other Product Manufacturers –

*Contact the manufacturer of the product. 
Their phone number is on the product packaging,
Bayer Corporation, Shawness Mission, KS
(800) 255-6826 or
Adams Spot-on Flea & Tick Control
Farnam Pet Products, Phoenix, AZ
(602) 285-1660 or
BioSpot Flea & Tick Control
Farnam Pet Products, Phoenix, AZ
(602) 285-1660 or
Defend EXspot Treatment
Schering-Plough Animal Health, Union, NJ
(800) 842-3532 or
Frontline Top Spot
Merial Limited, Iselin, NJ
(800) 660-1842 or

Other Entities You Should File a Report With
* EPA– U.S. Environmental Protection Agency
Office of Pesticide Programs (Mail Code 7509C) Ariel Rios
Building 1200 Pennsylvania Ave. NW Washington, D.C. 20460 E-mail: [email protected]
When contacting the EPA directly (provide them with the EPA
Reg. # of the product, which is printed on the packaging)
* EPA National Pesticide Information Center      
(NPIC): 1-800-858-7378, seven days a week excluding holidays,
from 6:30 AM to 4:30 PM Pacific Time – or fax them on 
(514) 737-0761 – 
Email  at
[email protected]
They maintain a database of pesticide-related illnesses for the
 The EPA uses this database to determine if dangerous
pesticide products need to be removed from the market.
* Also contact your State EPA office to file a report.
 File complaints with the FDA
Animal Drugs, Devices and Foods” and
Report a Drug Reaction
Veterinarians and animal owners may report adverse drug experiences to FDA by calling “Center for Veterinary Medicine”: 1-888-FDA-VETS 1-888-332-8387.
 the web address:
IMPORTANT: The identities all persons and animals is held in strict confidence by the FDA and protected to the fullest extent of the law. The reporters identity may be shared with the manufacturer or distributor unless requested otherwise. However, FDA will not disclose the reporters identity to a request from the public, pursuant to the Freedom of Information Act.
The HSUS would also like to keep track of these cases.* Please send your contact information, the product name, a brief description of  the health problem, and a brief summary of your veterinarian’s  findings to
The HSUS at the following address:
The Humane Society of the United States
Companion Animals Department: Flea Products
2100 L St. NW Washington, D.C. 20037
* Write your government officials ask them to bring pressure on the EPA over the tremendous numbers of complaints filed over the years about animals being seriously injured and/or dead after using this product. Include your State Attorney General and Consumer Protection advocates for your state.
* The members of the Senate Committee on Commerce, Science, and Transportation :
* The members of the House Subcommittee on Environment, Technology, and Standards:
* File a complaint/report with Animal Biologics: Vaccines, Bacterins and Diagnostic Kits  U.S. Department of Agriculture  (800) 752-6255
* Contact your local news stations, TV, radio, and newspapers about what the product did to your beloved companion.
* Make a written complaint to the main office of the store from where you purchased the product. Do not give them the package until you’ve written down every number on it. Hartz and the store will ask you for the UPC code, the batch number and any other number they think of. The store may claim they need to test any remaining residues of the product you may have in the tube to see if it was a ‘bad batch.’
Petsmart Customer Service
[email protected]
1-800-738-1385, EXT 2518
19601 North 27th Avenue
Phoenix, AZ 85027
[email protected]
PETCO Animal Supplies, Inc.
9125 Rehco Road
San Diego, CA 92121
Telephone Number:(858) 453-7845
Phone: 1-888-824-PALS (7257)
(Monday – Friday: 7am – 6pm PST)
For Cat Owners
* You may also want to contact
The Cat Fanciers’ Association, Inc.,
P.O. Box 1005
Manasquan, NJ 08736-0805.
Phone: (732) 528-9797
Fax: (732) 528-7391
For Dog Owners:
* The American Kennel Club (AKC):
AKC Headquarters
260 Madison Ave, New York, NY 10016
Telephone: (212) 696-8200
Office Hours: 8:15 a.m. – 4:30 p.m. ET weekdays except holidays

10 thoughts on “Need Help?”

  1. Hello,
    I am currently having problems with local cities using herbicides and pesticides and causing acute toxicology symptoms and now a second dog has been diagnosed with squamous cell carcinoma. I have contact
    Earth Justice
    and have been trying to find an attorney. May I ask if you have any attorneys you know of who will take a dog case? No one wants to take on Monsanto and the few I have seen are only taking people cases.
    Thank you for your time. I know this is a very time consuming process. I have spent over $50,000.00 in vet bills and countless hours on the care of my dogs and now trying to put a stop to this. I have been dealing with it for almost 10 years now.

    Have a nice day and I will share this with others I know.

    Melinda Sargent
    [email protected]

  2. I put this product on my cat earlier tonight. Then I decided to look at reviews because it looked very greasy and he was starting to scratch the area a lot. Once I saw all the reviews I immediately washed it off with dog shampoo because its the only thing in the house. All the greasy substance is gone now and the area smells like the shampoo. Is there anything else I need to do to make sure he is OK? Please respond ASAP!

  3. I think our cat was poisoned by Hartz UltraGuard (for ticks and fleas). We applied it in the AM and that night he was paralyzed, frothing, and has been steadily declining. We have used various tick medicines for many years with no issues. The ER doctor concluded toxic poisoning. What I would like to know is, how can Hartz be held legally and ethically accountable? How is a product still sold to consumers that is KNOWN to be lethal or injury-inducing? Can one sue Hartz, and is there any known success with this avenue??

  4. I have a dog for eight years and put the flea drop on her neck and within 5 days she done died she suffered so much she only had half pint of blood left in her and her lugs filled up all from flea medicine.. I have read so many stories since this has happened I can’t believe they still have this on the shelves I will never get my Lola Mae back and I pray that y’all never have to go thru what I did with her…

  5. Hi there,

    just letting you know that your “photos” are not loading properly on your page. I really wanted to show the adverse effects of using these poisons on pets. Please let me know if I am doing something wrong as I try to open the pics or is it something on your end?

    We are launching a new ALL NATURAL cedar wood pet collar, please check us out and tell us what you like or don’t like….PLEASE we are about to be seen nationwide on major TV stations and could really use the support of groups like yours to expose the dangers of the poisons people are putting on pets AND THEMSELVES!

  6. I need help! Please and fast. I sprayed Hartz home flea spray all over the areas of our basement floor and after reading about the horror stories, I need to remove it? How can I do that safely? What do I use to wash it off, just water or what? This is really urgent, please and thank you!

  7. Applied the Sentry Purrscriptions late Sunday 11/12/17 on two indoor family cats. Monday, both started vomiting and by Tuesday they were rushed to Emergency Vet. Both were kept overnight on IV fluids and received treatment. The only common denominator was the flea medication treatment.

    One cat has rallied back but the other has been back to the vet and had to be put on IV fluids again for the day. It is one week later and he is still not acting right and it seems like his mouth is painful and I am concerned that he licked the medication off his fur. The neck area had a burn like reaction and it appears we will be taking back to the vet today for another check.

    I have been in contact with Sargent’s and reported all reactions and medical care up to date. For both cats it is close to $3,000 that we would not have incurred if not for their product.

    I don’t understand how a product can be sold through PetSmart that can literally kill a cat with use. I will continue to research to find out what I am able to do to bring this to the consumer’s attention and also seek reimbursement for the cost of medical care.

    In trying to do proper care for my cats, I have done more harm than good. To say I feel like I made a bad decision is putting it mildly.

    Any feedback is appreciated.

    Thank You,

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