I have used Hartz products for many years and have never had a problem.
The arrogance and total lack of concern that Hartz has shown throughout the years is just amazing. Just read some of the more recent stories here and started getting mad all over again.
So … thought you might want to post the URL for the online petition against Hartz flea & tick products again. Almost 300 people have signed so far. Many left messages about their personal experiences — upsetting at best, heartbreaking in many cases.
Consumer Relations Department
Hartz Mountain Corporation
400 Plaza Drive Secaucus, NJ 07094
Dear Consumer Relations Person,
Re: Complaint via documented phone call regarding Hartz Advance Care Once-a-Month Flea & Tick Drop for Cats and Kittens 10lbs. & under.
My husband and I brought home a seven-month-old kitten on Sunday, December 15, 2002. The kitten (Jade) was playful and affectionate, but because the previous owner had other cats in the house, we bought Hartz Advanced Care Once-a-Month flea & Tick Drops (For Cats and Kittens under 10 pounds) at our local Wal-Mart store located on U.S. 41, Punta Gorda, FL. On the afternoon of December 16, 2002, following package instructions, we applied one dose to Jade (7 months old ? 6.7 pounds.) That evening she began behaving strangely: shaking and twitching and hiding. The advisement to wash the cat was given in regards to skin irritation. There is absolutely no warning on the packaging that mentions, twitching, seizures, convulsions or possible death. At that time we washed her, as directed on the package, and called The Animal Clinic for emergency care at 3300 Tamiami Trail, Port Charlotte, FL and were advised to bring her right in.
Upon examining Jade the vet stated that she had seen many cases like ours caused by your product (which she advised us never to use again.) She said the cat was suffering from a neurological disturbance brought on by the product ingredient Phenothrin.
As the emergency ward closes on Monday morning, we transported Jade to our Veterinarian, Dr. Beckman, at Burnt Store Animal Hospital, 11002 Nathan Ct. Punta Gorda, FL. He confirmed that the cat was, without question, suffering as a direct result of the Phenothrin. A blood test revealed that there is liver damage (test results included) and future testing is necessary to determine if this damage is permanent. Later that day, when the Burnt Store Animal Hospital was closing, we again transported Jade back to The Animal Clinic for further observation due to seizure activity.
Thereafter we visited with a management employee at Wal-Mart and told him of our complaint. He said that he had received many such complaints about Hartz Flea control and had reported them to his management and asked that they be removed from Wal-Mart shelves. This, he said, had unfortunately not been done.
Two things are clear:
1. Wal-Mart has continued to sell a product which it knows has had reported side effects far beyond those indicated on the packaging, and
2. Hartz has continued to sell a product that is clearly seriously miss-labeled and falsely advertised and promoted. No doubt the product is chemically flawed and needs to be recalled and revised (based upon opinions we have received from three respected veterinary groups as well as confirmation of complaints from Wal-Mart.) We bought your product because of the respected Hartz name and relied upon your advertising and promotion, which assured us of its safety. Nowhere in any documentation was it even faintly suggested that a cat could possibly suffer neurological side effects from its use.
1. That all Wal-Mart stores remove the product from sale.
2. We respectfully ask Hartz to remove the product from sale.
3. We ask you for an immediate remedy as to the expenses incurred as a direct use of this product.
Attached you will find:
1. The remaining unused product, and the receipt.
2. Copies of the bills from both the Burnt Store Animal Hospital and The Animal Clinic along with documentation from both veterinarians.
We look forward to hearing from you.
James A. Konides, Esquire
Faruqi & Faruqi
Much to my horror, I just read your article on Hartz Flea & Tick Control. How I wish I had been made aware of this poision BEFORE I put it on my kitties last night! This a.m., I woke up to a kitty that was shivering, vomiting & convulsing. He could hardly stand and could not walk, because he was so disoriented. We immediately called the poision control number found on the pack of the Hartz package but guess what?? THEY ARE CLOSED ON THE WEEKENDS! We then rushed the kitty to the vet, where we found out that I HAD POISIONED MY OWN KITTY. A few hours later, and several dollars later, our kitty is doing somewhat better. We were told to watch him (& the other kitty as well) to make sure the symptoms do not return….if so, then we will have to spend more money at the emergency room to prevent permanent neurological dammage. Can you please tell us where to turn or offer some advice? I should hope there is something we can do to prevent this from happening again! Thank you for your time & Best of luck!
I am very thankful to have found your site. For one, I simply disagree with the over the counter sales of pesticides, especially ones directed at pets. I do not purchase the product, but as a cat and dog parent and advocate, I want to see the right and safe methode of care taken place and believe it is the companies responsiblilty to properly educate consumers and Remove unsafe products.
Anyway, I noticed that my local Walmart still had the product in question on the shelf so I questioned why. I was given a number to Harts Mountain and spoke breifly with a relations agent.
She told me that Hartz is in the process of disseminating the incorrect information which has been published. “Incorrect”? I advised her the information I had came from the EPA and she was unconcerned and again stated they are in the process of disseminating that information. I questioned the “recovery process” which she told me was only to be shipment of relabled product after the current inventory was sold. She made it clear that Hartz’ stance on this is very different than the EPA’s. This seems to me a complete disconcern for the law or for the pets that may be exposed to this.
Seems odd to me, a person can not go into a pet store and purchase a low protein food without a prescription, but you can walk out of that same store with a load of pesticides to douse your pet without question.
The EPA assured me they have the authority to enforce their rulings, I just hope they do.
Thank you for the opportunity to rant. And if you get a chance could you perhaps let me know of others experiences with talking to Hartz directly?
Thank you again,
Yesterday afternoon we treated 2 of our cats with Hartz Advanced Care for Cats and Kittens under 10 lbs. Before treating, I read the back thoroughly as I was skeptical as to putting something on the cats that they could lick. I was relieved to find no text regarding illness to the cats except for the line: “Sensitivity, such as slight transitory redness of the skin…” . We left for the day and upon arriving back, I found Osiris, an 8 mo old Aby, having unbelievable tremors. I immediately grabbed the packaging to look over a second time only to find nothing of help. I attempted to call the number on the packaging but they were closed. I also looked online at hartz.com but was unable to find anything of use. I grabbed my vet’s number and gave them a call. They were also closed but referred me to a 24 hour vet clinic. I called them and they seemed to immediately know what it was without me going into detail. All I had to say was Fleas & Hartz and they knew. They told me to bring him in right away. So we rushed Osiris to the clinic and they took him right away. We waited for about 15 minutes while they gave him some medication to stop the trembling. After that time we were able to talk to the Doctor. She had stated that she knew what it was before she even saw the packaging. She says she has treated over 30 of these over the past year and she’s surprised that this stuff was still in the stores. Well after receiving the estimate for the bill of $980 and an unclear prognosis, we went home. Upon arriving home we realized we forgot to check Cleo, a 26 month old Siamese Mix. We checked her immediately and found that she was extremely scared and that her eyes were twitching. We immediately rushed her to the vet where they began work on her. Again, another estimate of $900+.
We were unable to sleep all night and have continually called for updates on the two cats. During one of these calls we were told that Osiris’s condition was so severe that the Doctor had to use 3 times the medication to stop the tremors & seizures.
This morning we were able to visit them both. Cleo was awake and alert, though still a bit out of it from the medication. Osiris was still out from the massive amount of medication and was still having minor tremors. The doctor believes that both should be fine, but Osirus will have to stay at least another 2 days before they’re totally sure he’s okay.
We were both devastated by this and were just so unsure of what to do next. We found your page last night in between checkup calls to the vet. Thank you for creating this site, as we have found so much useful information and many links to help us in our next step.
-Joey & Courtney
I work at a vet clinic. One week in particular, our local K-Mart had Hartz flea/tick drops on sale and advertised in their local ad with the Sunday paper. Only $7.00 for a 3 dose package. Well, compare that to Frontline or Revolution and boy, those darn vets are sure making a killing on flea products, huh?
Only, it is the Hartz that is killing. That week we had more cases of Hartz overdosing than ever. 3 young kittens had seizures, luckily all recovered but one still has “twitters” in her muscles and will permanently have that problem because of this product. One cat died. Hartz called our office when this was reported, they wanted to know why we told the owners that, because it wasn’t true but they would have the owner deliver the cats body for examination and would make their own determinations. How insensitive?!
I am against any products made by this company. My cat had a Hartz flea collar once and it left open sores and wounds where the collar was. That was before I knew what responsible pet care was. Now I know that you get what you pay for. My pets are important and I will pay more. It is after all, their lives.
To: <[email protected]>
Sent: Saturday, June 23, 2001 9:36 PM
Subject: Re: Hartz
Glad your kitty is ok. You need to know that Hartz will not give you any funds unless you return all the leftover product(the evidence) to them
and, sign a statement saying you will never complain about them again and, the case is closed. Unfortunately many people who have no resources to pay the
bill have done this.
The above in combination with the fact that both the poison number on the back of the product and the Animal Poison Control Center in Illinois
through the ASPCA is paid for by manufacturers including Hartz. All of the data they generate from the calls they receive goes only to the manufacturers. The
data, so the vets answering the phone have told me, is not available to anyone but those in the organization because it is not organized. It is up
to the manufacturers to report themselves to the EPA, etc.
So, you can see how the information is not widely known. Hopefully we will be able to change this. Judy said that there may be a problem with Hartz’s
political contributions to politicians influencing the EPA to not act on the matter. I hope not. You can check out the EPA website on tetrachlorvinphos
and see that the EPA has managed to get dips, sprays and powders with tetrachlorvinphos off the shelves despite Hartz’s reluctance. Unfortunately,
tetrachlovinphos is still in collars and we have received numerous emails of toxicities to those products also. Not to mention the EPA calls tetrachlorvinphos a suspect carcinogen.
One more thing, Hartz is only one of a handful of companies in the US that refuses to tell the EPA what their inert ingredients are. Many inert
ingredients can cause liver failure, seizures and death also. There are articles on the web about this.
So, glad you have joined the group. Sorry it is under such circumstances.
Here is the second letter that we wrote to the Hartz Mountain Corporation.
2336 Douglas St. #1413
Austin, TX 78741
Consumer Relations Department
The Hartz Mountain Corporation
400 Plaza Drive
Secaucus, NJ 07094 USA
November 1, 2001
To Whom It May Concern:
I am writing to inform you that your Hartz Advanced Care Flea and Tick Drops Plus For Cats and Kittens severely affected our cat?s health and to demand full reimbursement for our vet bill and the money we paid for your product.
On the night of June 21, 2001, my wife and I applied Hartz Advanced Care Flea and Tick Drops Plus to our cats back, as directed. We were awoken early the next morning to Riley (our cat) crying, shaking uncontrollably and in a hallucinating state.
We immediately took Riley to our vet where he spent the whole day under sedation, observation and was administered intravenous medication. Our cat is less than 2 years old and has had regular veterinary checkups and has always been given a clear bill of health. This time, we were afraid we were going to loose our pet ? not something any animal or human should have to endure.
Our vet concurred that Riley?s condition was due to the Hartz Advanced Care Flea and Tick Drops Plus that we had properly applied. I have done research and have spoken via written correspondence with numerous people who have experienced the same conditions with their cat upon using Hartz Advanced Care Flea and Tick Drops Plus.
I have attached a copy of our vet bill. The total for the aforementioned procedure totaled $88.00 ? I expect full reimbursement for our vet bill.
I have attached a copy of our receipt from Petsmart, the store in which we purchased your product. The total for you product is $9.99 plus a 7.750% sales tax equaling $10.76 ? I expect full reimbursement ($10.76) for our purchase. This brings the total reimbursement that I expect from the Hartz Mountain Corporation to $98.76.
Shortly after this dreadful incident, I contacted our local television news station about our recent emergency visit to our vet due to the application of Hartz Advanced Care Flea and Tick Drops Plus to our cat. I was granted an interview and my story was aired. I have included, with this package, a CD. This CD contains the video interview that was aired. The video is to be played on a computer using Real Media?s Real Player. The Real Player can be downloaded at http://www.real.com. I have also created a website that contains said video. It can be seen at http://home.austin.rr.com/olbaid/riley/.
I have also included the unused portion of your product.
Again, I expect full reimbursement, totaling $98.76, for our vet bill and your product that caused our cat a great deal of harm.
I can be contacted at the above address or at 512.555.1212 in the evenings or at 512.555.2121 during the day if there are any questions.
Your immediate response and reimbursement is expected and greatly appreciated.
I had both my babies develop symptoms a few hours after I applied the
drops. I rushed them both to the emergency clinic and luckily, they
were intravenously given antibiotics to cleanse them of the poison. I
wish everyone had a happy ending to their story and am horrified and
appalled that this product is still on the market. I pursued Hartz to
give me an explanation and they very diplomatically washed their
hands. But even though my cats are now OK, I do not want any other
precious creature to have to suffer because of an unethical, greedy
company. I have e-mailed the lawyer who has the lawsuit and have
written another letter to Hartz. I wrote them that there are plenty
of ways to make money in which they don’t need integrity. They should
leave the care of our angels to people who care about them and can
run a business with genuine care and INTEGRITY. I will do ANYTHING
to see them investigated and apprehended. Please let me join in any
effort to do this.