I recently used Hartz flea drops on my cat and consider myself one of the lucky ones!!! Although he had minor side effects, it could have been MUCH worse from what I read on this site and others. I contacted PetSmart and got the generic stamped response. I figured contacting Hartz would be a waste of time since they clearly couldn’t care less so I thought contacting the vendor would help remove the product from the shelves at the very least. Please read below and think really hard before you give this company your money!!
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Dear Lauren,
Thank you for emailing us about the Hartz Flea Drops.
We strive for 100% customer satisfaction. Customer comments do allow us to change and improve to meet this goal. We have forwarded your email to our merchandising team. Although we cannot promise that the item will be changed, they will take your comments into consideration.
Again, thank you for your comments regarding this product. If we can be of any additional service, please do not hesitate to ask.
Sincerely,
Randall
PetSmart Customer Care
Phone: 1-888-839-9638
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To:
[email protected] recently purchased Hartz flea drops to prevent fleas on my cat and was horrified. My cat started salivating a couple of hours after and became either depressed or lethargic. I felt unsettled and went online to do some research on the product and couldn’t believe what I found. The amount of cats that have died or have suffered seizures is unacceptable. What I find more unacceptable is that PetSmart sells this garbage in its stores. I went into PetSmart with a sense of confidence when I asked the sales person to assist me with purchasing flea drops for my cat, but by bedtime it changed to regret and disgust. I will longer purchase any products sold by Hartz and by PetSmart as it says a lot about a company that will sell poison to pet owners. And I am doing my damnedest to spread the word to every pet owner I know. Since Pet Smart does not conduct it’s business with a conscience, I will make it my priority to inform the public of the murderous Hartz products and the company from which I purchased it from. Even if it saves one animal from being exposed to this toxic product, it’s well worth it!! All my future purchases will be from my vet, regardless of price. I cannot put a price on my pet’s life, but apparently PetSmart can!!