What You Can Do (Besides Lawsuit)

1.  Here is the WhoIs info for Hartz’s purchase of Hartzvictims.com and Hartzvictims.net:

Administrative Contact , Technical Contact :
The Hartz Mountain Corporation
[email protected]
400 Plaza Drive
Secaucus, NJ 07094
Phone: 201.271.4800

Hartz doesn’t have an email address contact info on their website (wonder why).

Email them and let them know what happened to your pet!  Ask them why they are interfering with hartzvictims.org by purchasing related domain names.

2.  Write a complaint to the Better Business Bureau.  Here is a link:  http://newjersey.bbb.org/WWWRoot/Report.aspx?site=89&bbb=0221&firm=12001623

File a complaint with the BBB.  If you can’t use the link then goto www.us.bbb.org and do an advanced search for “hartz” and use “Secaucus” (in the city field) and “NJ” (in the state field).  Use Microsoft Word to check your word count (characters including spaces must be under 2030 characters).

3.  Contact your state consumer affairs division.  Google it.

4.  File a complaint at the store where you got the product – insist on filing the complaint with a manager.

5.  Let everyone you know (friends, families, facebook, myspace, etc…) to AVOID Hartz products because they will harm/kill your pet.  Don’t use the word “boycott” because that implies that you are objecting to Hartz products based on a political agenda.  This is not political – this is a SAFETY issue!

6.  Here are some additional email addys I found for hartz:

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

7.   Keep all the receipts for Vet care. Have your Vet give you a written diagnosis. Make sure it states he feels the use of the product is the cause of the animals need for the current medical treatment or death. Photo copy this and add it to all written complaints you send.

8.  * File a complaint/report with Hartz at 1-800-275-1414   Follow that with written complaints to the following:

HARTZ Contacts
Consumer Relations Department
The Hartz Mountain Corporation
400 Plaza Drive Secaucus, NJ 07094 USA
Associate Director  Consumer Relations and Technical Services  The Hartz Mountain Corporation

9. The Owners of Hartz
Sumitomo Corporation of America (SCOA)
Atsushi Nishijo Executive Vice President General Manager for the Americas
Director & President, Sumitomo Corporation of America
There Amerciacn offices- New York (Headquarters)
Sumitomo Corporation of America
600 Third Avenue  New York, NY 10016-2001
Tel: 212.207.0700 Fax: 212.207.0456
Web site http://www.sumitomocorp.com/      Email contact at http://www.sumitomocorp.com/contact.html

10.  * Make a report with the EPA National Pesticide Information Center  (NPIC): 1-800-858-7378,
seven days a week excluding holidays, from 6:30 AM to 4:30 PM Pacific Time – or fax them on(514) 737-076 or send an email  [email protected] (or do both)
You can write to the EPA’s Office of Pesticide Programs at:  U.S. Environmental Protection Agency
Office of Pesticide Programs (Mail Code 7509C)  Ariel Rios Building
1200 Pennsylvania Ave. NW  Washington, D.C. 20460

11. Also file a report with Pesticides: Topically Applied External Parasiticides
U.S. Environmental Protection Agency  800) 858-PEST

12. Also contact your State EPA office to file a report.

13. Write your government officials ask them to bring pressure on the  EPA over the tremendous numbers of complaints filed over the years about animals being seriously injured and/or dead after this product  being applied by humans that do read and follow the instructions. Include your State Attorney General and Consumer Protection advocates for your state.

14. The members of the Senate Subcommittee on Consumer
Affairs and Product Safety:

15. The members of the House Subcommittee on Environment,
Technology, and Standards:

16. File a complaint and have your Vet do so also wite
Veterinary Medicine, Food and Drug Administration at the web address:  www.fda.gov/cvm/contactcvm/contactCVM.html and following a link for “Report a  Drug Reaction”. You can also submit an adverse drug  reaction to the Center for Veterinary Medicine by telephoning

17. File complaints with the FDA
Animal Drugs, Devices and Foods
Veterinarians and animal owners may report adverse drug experiences to FDA by:
Telephoning the Center for Veterinary Medicine: 1-888-FDA-VETS
IMPORTANT:The identities all persons and animals is held in strict  confidence by FDA and protected to the fullest extent of the law.The  reporter’s identity may be shared with the manufacturer or distributor unless requested otherwise.

18. File a complaint/report with:
Animal Biologics: Vaccines, Bacterins and Diagnostic Kits
U.S. Department of Agriculture (800) 752-6255

19. Call your local Poison Control (see the front of your phone book) and  make a report.

20. The HSUS would also like to keep track of these cases. Please send  your contact information, the product name, a brief description of the health problem, and a brief summary of your  veterinarian’s  findings to The HSUS at the following address:
The Humane Society of the United States  Companion Animals Department: Flea Products 2100  L St. NW Washington, D.C. 20037

21. Contact your local news stations, TV, radio, and newspapers about  what Hartz did to your beloved companion.

22. Make a written complaint to the main office of the store where you  purchased the product from  Do not give them the package until you’ve  written down every number on it. Hartz and the store will ask you for the UPC code, the batch number and any other number they think of. The store may claim they need to test any remaining residues of  the product you may have in the tube to see if it was a  ‘bad batch.’  Let them, but only after you’ve gotten all the info off  the box. Even if you don’t have the box or tube anymore, still make  the complaint.

Petsmart Customer service email address   [email protected]
1-800-738-1385, EXT 2518
PETsMART, Inc.  19601 North 27th Avenue  Phoenix, AZ 85027
[email protected]

Corporate Address:
PETCO Animal Supplies, Inc. 9125 Rehco Road San Diego, CA 92121
Telephone Number:(858) 453-7845  Phone: 1-888-824-PALS(7257) (Monday – Friday: 7am – 6pm PST)
Email form http://www.petco.com/corpinfo_contact.asp?webt=0

Walmart too!


4 thoughts on “What You Can Do (Besides Lawsuit)”

  1. Dear Shannonbad,

    I read your post and, in addition to other observations of inaccuracy, I noticed that many of the email addresses of Hartz employees are old or invalid and therefore I am providing below the relevant and updated email addresses of Hartz employees who can be of help to you. As the Vice President of Research & Development at Hartz, I take content posted to this site very seriously and want you and the readers of this site to know that I and my team of scientists, veterinarians and technicians are dedicated to providing safe products and I welcome pet owners to contact me directly at [email protected] with any questions.

    A couple other email addresses you may be interested in:

    Nancy Moland, Manager, Consumer Affairs & Information Center at [email protected].

    Dr. Melinda, Manager of Scientific Affairs via [email protected] . She can also be reached via this online form: http://www.hartz.com/HUG/ask_dr_melinda.aspx

    Or, you can call us at 1-800-275-1414.

    Furthermore, in reading your statement, “avoid Hartz products because they will harm/kill your pet”, I realized that you may not be aware that Hartz has a long history of decades of safely managing flea and tick issues for domestic animals. In fact, the safety of our pets is the highest priority for me and everyone at Hartz. The active ingredient in our dog products, d-phenothrin, is considered and rated by the EPA to be among the safest available on the market, and just as safe as the products you can buy from the veterinarian. Similarly, the active ingredient in our Hartz Ultra Guard topical product for cats, etofenprox, has been given the highest safety rating by the EPA, with the lowest possible toxicity of any cat topical product available for sale today, either through your local mass merchandiser or from your vet. Simply put, our products are among the least toxic available.

    If you have any other questions, please contact me.

    Dr. Marta Draper

  2. Dr. Draper,

    I understand that you believe your products to be safe, but you cannot ignore the heartbreaking stories, photos, and VIDEOS on this website. I can guarantee you that the distraught pet owners really do not give a hoot what the EPA says about etofenprox. It obviously needs to be re-evaluated. I am glad to hear you take the site seriously and that you have provided contact info, but I do not want to see ONE MORE PET die as a result of this POISONOUS product. I wish every pet owner could see this site, but its very existence is definitely a start. Dr. Draper, if you truly care about pets, you will TAKE THIS PRODUCT OFF THE MARKET to be reevaluated – and possibly – reformulated to meet better safety standards.

    Trisha Chokshi
    [email protected]

  3. The people at Hartz haven’t cared less about their Ultra Guard Flea & Tick Drops killing our dog. After providing them with the information they requested over a month ago, they became incognito after that. And our vet bills totaled over $909 trying to save our dog after his being poisoned by their drops.

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