Hartz has sunk to a new low

They are now saying Andy and Scruffy and me are internet myths! Hartz sent this letter to a group in reply to their inquiry about Scruffy and Andy. We have a case number … 58264. We have letters Hartz sent to us certified. We have vet documentation. Now I am going to get press involvement.

Hold on to your hats because this will blow your top!!!! I removed the contact info from this letter to protect the groups privacy….

September 21, 2004

Manasquan, NJ 08736
Dear Mr. XXXX,

In the last few weeks, Hartz has received a number of email communications with the exact same language as you recently shared with us [copy attached]. These emails have come from different email addresses, but all have contained the same text. The ‘letter’ expresses “shock” that Hartz is marketing a spot-on flea and tick product, and erroneously claims that these products are unsafe. The emails distort a number of issues and contain many factual errors.

The email letters also detail the alleged death of a “mutt” named “Scruffy” and the experience of his “distraught” guardian, Andy.

Hartz takes all calls seriously, but we have come to believe that this “incident” may be fraudulent.

Here’s what we have done to try and get to the bottom of this matter:
–Hartz has reviewed all consumer calls that we have received in the last few months. We determined that we have received no direct communications from either “Andy” or anyone with a dog named “Scruffy.”

–Hartz has tried to find Andy. We found no “Andy” “Andrew” listed at the addresses given in some of the emails.

–The address given in some of the emails turned out to be a tattoo and body piecing [Hartz’s spelling] parlor in Morehead, Kentucky. We’ve called there repeatedly, but we have been unable to get an answer at the listed telephone number.

–No veterinarian was identified in the email, even though the letter claims that Scruffy received “several days of veterinary treatment.”

We do not know who the original author of the email was, but we suspect that this information was made available on the internet and unwitting, empathetic pet owners “picked up” the “Scruffy” cause.

If you have any further questions about this matter, please do not hesitate to call us.

Indeed, Hartz appreciates your keeping us informed of any communications you receive about our products.

Best regards.
Sincerely,
Jill Richardson, DVM
Associate Director
Consumer Relations and Technical Services

FYI:
Dr. Jill Richardson
Associate Director Consumer Relations & Technical Services
The Hartz Mountain Corporation
ph: 201-271-4800, ext. 7985
fax: 201-271-1206
voicemail: 800-999-3000 (BOX 7985)
email: [email protected]

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