Our First Letter to Hartz

2336 Douglas Street #1413
Austin, TX 78741

Hartz Mountain Corporation
400 Plaza Drive
Secaucus, NJ 07094

June 25, 2001

To Whom It May Concern:

I am writing to issue a formal complaint about your Hartz Advanced Care Brand Flea and Ticks Drops Plus and to request reimbursement for our veterinarian bill.

On Thursday, June 21, 2001, my fianc? and I bought a three month supply of the above mentioned product from a reputable pet supply store. We applied one tube of the product, as directed, to our cat?s back at approximately 12:30am on Friday, June 22, 2001.

I awoke at 7am that same morning to our cat crying, shaking and delusional. We called our veterinarian immediately and were instructed to wash our cat and bring him in as soon as possible. We followed the vet?s instructions and brought him in.

Our pet was sedated and given intravenous medication throughout the day. The cost for this treatment totaled $88. I have researched and documented numerous instances of this exact same occurrence with other people and their cats. Nowhere on the product?s box do you give warning of any reactions.

Again, we followed the instructions provided and feel that your company is liable for mislabeling your product. We expect a full reimbursement totaling $98.74.

Vet bill $88.00
Hartz Advanced Care $09.99 + 7.75% sales tax
Total $98.74

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